Zoom vs. FaceTime vs. WhatsApp: Which Video Call App Should You Use?

Video calling has become one of the most important ways to stay connected with family and friends. But with so many options — Zoom, FaceTime, WhatsApp, Skype — it can be confusing to know which one to use. Here's a simple breakdown.

FaceTime — Best for Apple Users

Best for: Calling family members who also have iPhones, iPads, or Macs

FaceTime is built into every Apple device — no download required. Just open the FaceTime app, tap a contact's name, and tap the video camera button. The call connects instantly.

Pros: No account setup, works automatically, excellent video quality, end-to-end encrypted

Cons: Only works between Apple devices. If your grandkids have Android phones, you'll need something else.

Zoom — Best for Group Calls and Classes

Best for: Family group calls, online classes, or calls where you need to share your screen

Zoom works on any computer, tablet, or phone. Someone sends you a link; you click it and you're in. The free version lets you make one-on-one calls for as long as you like.

Pros: Works on any device, easy to join (just click a link), great for group calls

Cons: Free calls with 3+ people are limited to 40 minutes; requires a download on computers

WhatsApp — Best for Existing Chats

Best for: Regular texting families who want to switch to a video call quickly

If your family already uses WhatsApp for messaging, video calling is just a tap away. Open a chat, tap the video camera icon at the top, and you're connected.

Pros: Works on any phone, end-to-end encrypted, no separate account needed if you already use WhatsApp

Cons: Requires a smartphone (not ideal for computers without a phone)

Our Recommendation

If everyone uses Apple devices: use FaceTime. If your family is mixed (Apple and Android): use Zoom or WhatsApp. Any of these three will let you see those smiling faces — and that's what really matters.

Need help choosing or setting up the right app? See our video calling help for seniors in Ottawa. If you want help with FaceTime, contacts, Messages, or Apple ID on your phone, see our iPhone help for seniors in Ottawa.